Delivery, Collection and Returns
We deliver to mainland UK but can by arrangement deliver to; Scotland, Northern Ireland, Republic of Ireland, Europe and the Channel Islands.
Most orders over £300 are delivered free of charge. when ordered via the internet.
However, delivery to areas of Scotland, Northern Ireland, Channel Islands, Isle of Man, and Scilly Isles will incur a surcharge. Please contact us for details.
A small delivery charge is made for orders under £300. These charges are outlined at the checkout section before you place your order.
Deliveries are usually made by a heavy goods vehicle with a tail lift. The carrier will telephone in advance to arrange a suitable delivery date (between the hours of 8am and 5.30pm Monday to Friday).
Delivery will be made to your door proving it is at street level - our couriers are not insured to take stoves into your property. Placement of your products is at the discretion of the delivery driver. Deliveries of stoves over gravelled or uneven drives are not possible; therefore please arrange an alternative delivery location. Failure to disclose this information may result in an aborted delivery and a delivery charge being levied. Please arrange an alternative delivery location if there is a problem with access to your property (e.g. gravelled or uneven drives, narrow lanes etc...) The carrier will make an additional charge if access is unsuitable and also if there is no one at the delivery address to inspect and sign for the goods.
Please do not sign for any goods until unpacked and checked in full. If any items are damaged please notify the driver and sign the note 'goods damaged'. If the delivery driver will not wait until the goods are checked please sign for as 'damaged', do not sign unchecked. Sandpits Heating Centre must be notified within 24 hours of any damage otherwise we will be unable to claim under our carrier's insurance. Goods signed for in good condition cannot be replaced if they are subsequently found to be damaged.
Please let us know about any problems immediately and we will arrange for a replacement to be sent to you. We may ask that the original item be returned to us so that we can return it to the manufacturer for inspection, in which case we would ask that you retain all packaging material so that the item can be returned to us.
We require 24hours notice before collection to arrange for your item to be available
Collections from our Showroom can be made between the following times:
Monday to Friday - 08.30am to 4.30pm
Saturday - 10.00am to 2.00pm - (9.00am to 12.00pm during summer opening hours)
Please advise us when you are coming especially if it is outside these times.
We understand that, on occasions, you may need to return a product. Our returns policy is as follows.
Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day 'cooling off' period after the day after the product has been delivered.
You have the option to cancel any order between the time of placing it and 7 working days after delivery. Cancellations must be in writing by post or by email to firstname.lastname@example.org (but not to ANY other email address) and quoting the Order Number.
You have the right to receive a refund within 30 days of cancellation. We normally pay refunds within 14 days of cancellation or the goods being returned safely (whichever is the later).
You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging.
The goods must not have been fitted, installed or used in any way.
The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition
We can arrange for collection, which will be charged at the carrier's rate for your area, or you can arrange your own return. If you do arrange your own return we recommend that you use a tracked and insured postal/freight service.